Terms & Conditions

Please read our terms and conditions carefully before using the CharliChair website. By using the CharliChair website, you agree to be bound by these conditions.

Pricing

Please note that all prices are listed in United Arab Emirates Dirham.

Shipping

United Arab Emirates - Delivery is free. Please allow 3-7 working days for delivery.

Middle East shipping - Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Kingdom of Saudi Arabia, Syria.

Shipping varies slightly for each country and will be displayed in check out.
Please allow 10-30 working days for international delivery.


We cannot be held responsible for delays in the delivery service for either local or international customers, as we engage a third party. If you need your order for a specific date or day then please contact us directly on (04)-3883454 or 800-27233 to arrange.

Returns

CharliChair is guaranteed for 12 months from the date of purchase. Our goods come with guarantees that cannot be excluded under the Australian consumer law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This covers against faults which develop through faulty materials and workmanship. Misuse, accidental damages, normal wear and tear or neglect are not covered. The CharliChair must be inspected that there was not any physical damage as the cause.

Order Confirmation Email

Once you have placed an order via our website you will immediately receive a confirmation email. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made. Shipped orders are considered final and any changes made after this time, not due to our error, will be at your own expense. If sending items to a business address, please include the name of the business.

Order confirmation emails are automatically generated at check out. If you do not receive an order confirmation email, then please notify us as soon as possible and we will resend you your order confirmation details.

Order Changes and Cancellations

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order only by phoning (04)-3883454 or 800-27233

Payment Options

We accept payment by Visa, Mastercard or PayPal. For credit card payments we reserve the right to request further identification if deemed necessary. We also reserve the right to cancel orders where further identification has been requested but not received or found to be unsatisfactory.

Your Privacy and Security

CharliChair is hosted by Shopify and is certified Level 1 PCI DSS compliant, with annual on-site compliance assessments and continuous risk management. Enjoy the same Level of security used by banks. For more information see Shopify's security policy.

We are committed to protecting your privacy. CharliChair keeps your personal data confidential and secure. Any information we collect from you is for the sole purpose of processing your order and to provide a more personalised shopping experience and will not be sold, exchanged, or otherwise disclosed to anyone unless required by law.